PRIVACY POLICY
We are committed to keeping your personal data safe and confidential both online and offline. Please take time to read through this Privacy Statement to ensure you are aware of how Spa Haven obtains and uses your information and how we keep it safe. By using our website, you consent to the collection and use of your personal information by Spa Haven as explained below.
This Privacy Statement will apply to your use of this website and booking systems which are operated by Spa Haven. It will also apply when we provide services to you over the phone, email, text or in person or otherwise engage with you. When you use our website, our apps, request services from us or otherwise engage with us, we may collect personal data from you. This Privacy Statement explains what personal data we collect and how we will process this information (i) to provide our services to you, (ii) to comply with our legal obligations, (iii) for the purposes of our legitimate business interests (namely to analyze the use of our website and/or our apps and services to continually improve our business and your customer experience) or, (iv) where we have your consent. You can ask us to stop using your personal data at any time. Please contacts us at privacy@thespahaven.com.
Information We Collect
Spa Haven collects various pieces of personal information throughout the course of our business relationship with you. This includes information that you provide either online or at a spa location, information that we collect when you visit our websites or use our mobile apps, transaction-based information related to your spa appointments and your purchase history, and supplemental data provided to us by third parties.
By visiting and/or contacting us, we may collect, use, and transfer your personal data as set out in this Privacy Statement. Spa Haven reserves the right to change this Privacy Statement from time to time and you should therefore check this page frequently to ensure that you are happy with any changes.
You have complete control over your personal information. Visiting our website does not require providing us with any personal information. However, there are instances where we must have your personal information for you to communicate with us, or for us to grant you access to our protected and secured sites. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data (“User Information”). When you receive your confirmation email or when you receive any email from the list server, you will be given instructions on how to remove yourself from the list.
If you choose to contact us through our website to buy gift cards or request an appointment, we may ask for additional information including credit card information, which will allow us to complete your transaction and verify your identity. For gift cards, we will also ask for the gift card recipient name and email address to send the link to activate the gift card.
You can choose to stop receiving solicitations at any time simply by replying to an email’s unsubscribe function, updating your account preferences online, or by contacting Customer Service.
If you have any questions regarding your personal information or wish to correct or change any of your personal information, please contact privacy@thespahaven.com.
Use of User Information
We intend to use such information solely for the purpose of supporting your relationship with Spa Haven by designing website content that is suitable to your needs and alerting you to new product and service offerings as they become available. This User Information may be retained by Spa Haven to verify compliance with the agreement between Spa Haven and other vendors, to keep track of the domains from which people visit us, to create a user profile to better serve you and your employer, or to simply contact you either electronically or otherwise. If you decide that we should not use your personal User Information to contact you, please let us know and we will not use that information for such purpose. However, please do not submit any User Information if you are less than 18 years of age.
Disclosure of User Information
Spa Haven does not sell, trade or transfer User Information to third parties. We may share User Information with our business partners for marketing, advertising, or product/service offering purposes. We will disclose User Information if: we have your consent; we need to share it in order to provide you with the products and/or services you requested; we respond to a court-order or you violate our terms. You may separately agree to provide your personal information to third parties that provide content for Spa Haven, in order to access and/or use their products and/or services. If you agree to provide such information to these third parties, then your personal information will be subject to their privacy policies.
Accuracy and Security
Spa Haven takes care to protect the personal information that we collect and retain by maintaining reasonable security procedures and practices appropriate to the nature of the information. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software, currently SSL encryption. While we use SSL encryption to protect sensitive information online, we also protect user information off-line. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Although we strive to create secure and reliable systems and websites and to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. You hereby acknowledge that Spa Haven is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
Usernames and Passwords
Access to certain content on our website requires a username and/or password. In some cases, failure to provide personal information may prevent you from accessing certain areas of the Spa Haven website containing certain confidential information, products, services, or promotional offers. By accessing and using our protected and secured website, you agree to maintain the confidentiality of the username and password you selected to access the website.
Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. We use both session cookies and persistent cookies. For the session cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies enable us to track and target the interests of our users to enhance their experience on our site. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still browse our site, however they will not be able to buy gift cards, or use other interactive functionality that requires cookies. Persistent cookies can be removed by following Internet browser help file directions.
External Links
We may disclose personal information about individual users to third parties who provide services to Spa Haven. These third parties provide a variety of services, including, without limitation, verifying credit card information, tracking internet marketing campaigns, and processing credit card transactions. In addition, these services may include enhancing the information we collect about our customers. We may also use third-party email providers to assist with sending our marketing emails. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Spa Haven is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.
Complaints
Should you have any queries or complaints in relation to how we use your Personal Data, please contact us at complaints@thespahaven.com
Changes in this Privacy Statement
If we make changes to our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Users with questions or concerns regarding their privacy or this statement should contact Privacy Statement Personnel via Postal Mail at: Spa Haven, 4300 Legacy Dr., Suite 106, Frisco, TX 75034 or by e-mail at privacy@thespahaven.com.
Contact Us
If you have any questions, please feel free to contact us by email at support@thespahaven.com